Please read them carefully as they set out our respective rights and obligations.
In this document,
“you”, “your(s)”, "Customer(s)" means all persons named on the booking (including anyone who is added or substituted at a later date).
“We”, “us”, “ours”, "Owner(s)" refers to “Booking Agent(s)” means Dubai Vacations Homes
"Booking Conditions", "Terms and Conditions", "Rental Agreement", "Agreement” refers to this document
All bookings are made subject to these booking conditions.
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1. Making your booking
Bookings can be made by completing the online booking form at Dubai Vacations Homes website(s) and following the on-screen instructions or by contacting Booking Agents direct by telephone, or other means
Once our Booking Agents have received your booking form and booking deposit, they will, subject to availability, confirm your stay by issuing a confirmation invoice by email. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact the Booking Agents or us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we or our Booking Agents are not notified of any inaccuracies in any document within 5 working days of our sending it out.
Number of persons
Only those persons whose name appears on the Booking Form may use the property. The number of persons (adults and children) must not exceed the number of sleeping places indicated on the website. The substitution of persons during the rental period is forbidden unless previously agreed
Arrival & Departure
On arrival you must be prepared to present your confirmation details as well as your passport or identity card to us or to our representatives.
Unless otherwise stated lettings commence at 3pm and end at 10 am. Details of reception arrangements on arrival vary by Property and will be included with the Booking confirmation, but please ensure that you have all your documentation available on arrival.
In the case of early departure no refund can be given.
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2. Payment
In order to confirm your stay, a booking deposit of 30% of the full payment (or full payment if booking within 30 days of departure) must be paid at the time of booking. Payments by Credit cards are subject to a card handling fee of 3.5%, and payment by Amex 5% fee.
This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below.
The balance of the cost of your stay must be received by us not less than 30 days prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.
2a Damage Deposit
You must pay a (refundable) damage deposit of AED 2500 at the time of booking. The cost of any damages to the property or to any items in and/or at the property caused or any service charges incurred by you or any member of your party (for example telephone calls) will be deducted by us from the damage deposit at the end of your stay. If no deductions are required your damage deposit will be refunded in full to you within 28 days after your departure from the property. If the damage deposit is not sufficient to cover any damages caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.
Tenants shall not be entitled to any refund for inoperative appliances.
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3. Your contract
A binding contract between us comes into existence when the deposit payment is paid (see clause 2 above). If you cancel after paying the deposit our normal cancellation charges will apply. This contract and all matters arising out of it are governed by UAE law. We both agree that any dispute arising out of or connected with your holiday will be dealt with by the Courts of UAE.
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4. The cost of your stay
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.
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5. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.
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6. Cancellation by you
Should you need to cancel your stay after the contract has begun (see clause 3 above), the party leader must immediately advise our Booking Agents either by advising them in writing (including by email). Your notice of cancellation will only be effective when it is received in writing by Dubai Vacations Homes. As we incur costs from the time your booking is confirmed and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of cancellation.
Period before start of stay within which written/email notification of cancellation is received by us Cancellation charge
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Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.
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7. Safety
Clients are entirely responsible for their own safety at all times, and are expected to take out adequate Travel insurance to cover personal injury, loss of life, accidents or medical emergencies, expenses, delays, cancellation etc. as appropriate, and the Clients hereby indemnify the Owners and Agents against any and all consequences arising from inadequate insurance cover.
Operating instructions may be included for certain appliances or equipment, but in case of any doubt, or where there is any other concern regarding the safety of the Property or any of the facilities, Clients should seek immediate assistance from the Owner or his representative.
Where facilities or amenities are offered including swimming pools, garden equipment, boats etc. then use is entirely at the users risk and neither the Owners or Agents accept any responsibility for any loss, damage or personal injury including loss of life.
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8. Insurance
It is part of this contract that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
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9. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavour to offer you an alternative should a significant change or cancellation occur.
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation
Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.
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10. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
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11. Our Liability to you
The Agents accept no liability for any act, neglect or default on the part of the Owner of any Property nor for any accident, damage, loss, injury, expense, cost or inconvenience which a Client or any other person may suffer or incur arising out of or in connection with any Contract or resulting from any other cause including engaging in any activities as may be mentioned.
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12. Complaints and problems.
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
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13. Behavior.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
Clients Obligations
The Client specifically agrees and accepts that:
a) Only members of their Group as specified on the Booking form will have access to the Property whether for the purposes of sleeping or to utilise any other facilities available.
b) They will occupy the Property solely for the purposes of short term holiday accommodation and that the hiring is intended solely for holiday purposes and that no legal right to security of tenure as tenants or otherwise is conferred or intended regardless of any provisions of local law.
c) They will be responsible for and pay the Owner prior to departure for all additional costs not included in the price, for example gas, electricity, fuel, telephone, linen and cleaning etc as specified.
d) They will be responsible for and pay the owner for any damage or loss to the Property its fittings and fixtures and furnishings (reasonable wear and tear excepted) except to the extent that any damage or loss can be reclaimed by the Owners from an insurance policy.
e) To maintain and leave the Property in a clean and tidy condition commensurate with the standard of Housekeeping on arrival.
f) To act at all times in a manner so as not to cause annoyance or nuisance to local inhabitants or visitors or the occupiers of any nearby properties.
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14. Special requests and medical problems
If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. *Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
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15. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
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16. Prices and Website Accuracy
Descriptions
The Agents and Owners try to ensure that descriptions of individual properties are accurate and up to date and do not include intentionally misleading information, but reserve the right to amend any details or descriptions in the light changes to facilities, errors, omissions, new information or changes to local facilities, and neither the Agents or Owners can accept any liability for any loss or damage of any kind arising from information given or statements made. In particular no Warranty regarding the the state or condition of any Property is given or implied and neither the Owners or Agents accept any liability for non conformity with safety standards that might apply in another country.
Properties are built, maintained and furnished to local standards, which may differ from those of a Clients home country. Therefore, whilst additional information such as indications of standard may be provided to help Clients select a Property to match their requirements, these are of necessity subjective and may vary depending on the standards of particular destinations, which could also be different to those prevailing in the Country of departure, so should be treated accordingly. Where details of amenities, attractions or activities is included in a Property Description these are usually operated by third parties and availability is outside of the Agents or Owners control and cannot be guaranteed.
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.
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17. Responsibilities and the role of Dubai Vacations Homes.
Dubai Vacations Homes is not the principal of this contract. Dubai Vacations Homes may not have visited and checked this property. The description appearing on the website has been provided by us, the accommodation Owners and has been prepared in good faith. Dubai Vacations Homes, therefore, declines all responsibility for any inaccuracy as it is beyond its control. Dubai Vacations Homes provides and is responsible for the booking and payment and payment facilities, and holds all payments in a UK Bank Account until your stay at the accommodation is completed.
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18. Complaints procedure
In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. You must immediately get in touch with us by telephone on the day of your arrival, confirming your complaint in writing within 24 hours by fax or by e-mail. You are obliged to give us the time necessary to resolve the problem.
Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and without an explicit authorisation by us, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.
Should a complaint be upheld and a refund forthcoming but the amount of refund cannot be agreed between the parties Dubai Vacations Homes. will act as an independent arbitrator and decide on the amount of refund if any that is due.
Please note that the property is not an official tourist structure, such as a hotel, residences, etc. but a private dwelling. Being such, there is no standard or categories that are internationally recognized; indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the Owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints.
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